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Effectively Handling Difficult Conversations |
Difficult conversations are those conversations we often procrastinate having. When these necessary conversations are ignored, they are often acted out in unproductive ways. How well we handle these “critical conversations”, depends on how skilled we are at leveraging our interpersonal communication and managing difficult people. Participants will become aware of the benefits, for both themselves and others, in having effective difficult conversations.
Effectively Handling Difficult Conversations, will help you maximize the performance of staff, co-workers and colleagues, both individually and as a team, by raising participants awareness of the different communication styles and tools required for different conversations.
Target Audience
Business professionals who wish to develop their communication and interpersonal skills in their own personal lives, as well as for the benefit of their organization.
What Will You Learn
- How to identify the challenges encountered when dealing with difficult conversations
- How to develop strategies to effectively identify, prepare for, engage in and respond to difficult conversations
- How to leverage communication and interpersonal styles to have candid discussions on sensitive issues
- How to recognize the “warning signs” of a difficult conversation about to derail
- How to identify the different types of difficult people and how to deal with them when issues arise
Please contact Michelle Katz at (905) 709-1236 x 3 to discuss the customization of this in-house course to ensure that it best compliments your unique working environment.
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