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The Power of Conflict Management |
This course will equip participants with the tools to effectively manage disputes and disagreements pro-actively. Participants will have the opportunity to analyze how conflict arises in the workplace and how it can be diffused with the appropriate response. They will learn how to recognize the root causes of the interpersonal conflicts that they encounter in the workplace, and resolve them effectively.
Participants will review the Thomas-Kilmann Conflict Mode Instrument (TKI®), highlighting an individuals conflict handling modes and identifying their preferred style. With this in mind, they will understand how their own conflict style must be adjusted to manage various types of conflicts differently.
Target Audience
Business professionals who wish to enhance their conflict resolution skills within their organization to foster a more productive and cohesive work environment.
What Will You Learn
- How to recognize the root cause of the interpersonal conflict they encounter in the workplace
- How to resolve the conflict to achieve ‘win-win’ results
- How to diffuse conflict before it escalates
- How to use dispute management tools
- How to adjust their own conflict style to better manage a conversation
Please contact Michelle Katz at (905) 709-1236 x 3 to discuss the customization of this in-house course to ensure that it best compliments your unique working environment.
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